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How will my order be delivered to me?

Your order will be delivered right to your doorstep through our trusted courier partners. Once dispatched, you’ll receive a tracking number via email or SMS so you can monitor your delivery in real time.

What do I need to know?

Please make sure to provide accurate shipping details and an active contact number. Orders are usually shipped within 1–2 working days, and delivery times may vary based on your location.

How will I know if order is placed successfully?

After placing your order, you’ll receive a confirmation email or SMS with your order details and tracking information. If you don’t receive it within a few minutes, please check your spam or promotions folder.

How do I check the status of my order?

You can track your order anytime using the tracking link sent to your email or SMS. Alternatively, you can log in to your Murks account and view the order status under the “My Orders” section.

Can I cancel my order?

Yes, you can cancel your order before it has been shipped by contacting our support team. Once the order is dispatched, cancellations are not possible — but you can still return it within our 24-day return policy.